by Ian Robson | Oct 12, 2018 | Foundations |
ARR? Renewals? Churn? CARR? : A Guide For The Perplexed I’ve previously covered value realisation and the key metrics you use to understand how your customers are extracting value from your solution. We’ve also discussed NPS and customer satisfaction and looked at...
by Ian Robson | Sep 20, 2018 | Foundations |
It’s easy to assume if you are a practitioner or familiar with Customer Success Management (CSM) that everyone understands the term and the specifics of how it’s defined. After all, the title surely explains the objective: a focus on ensuring customers are successful....
