by Ian Robson | Aug 19, 2020 | Customer Success, Skills, Stakeholders |
What keeps us from effective relationships with the key stakeholders at our customers? That’s a question that sits at the heart of many customer facing roles including sales and customer success. Whenever we run training courses for customer success managers the...
by Ian Robson | Jan 28, 2020 | Foundations |
Customer Success is a critical function but it’s only one of many that matter to a CEO, COO, CRO or CFO. When it’s time to really lift the lid and dig into the details what are the key questions to ask to ensure a productive discussion. Are Success Conversations About...
