The gold-standard in practical, outcomes-focused training for Customer Success professionals.
Trusted by teams at top SaaS & technology companies.
If you are a customer success professional you almost certainly want the following:
Designed for the virtual classroom, Customer Success Management: Outcomes To Frameworks is highly participative in nature and designed to equip you with the tools, content and knowledge needed to meet every one of these objectives in your customer success role.
The course is comprised of six 2½ hour virtual classroom sessions supplemented by team classroom exercises and set homework between sessions.
On completion, attendees receive their Customer Success Professional certification from The Success Methods Academy.
Over the course of the six weeks a comprehensive Miro Board is built up containing a candidate Customer Success Framework and a broad set of actionable frames to help you to embed customer success across your organisation.
This gives you and your team a role and employer specific set of content that you can apply immediately to your day to day activities as a CS professional.
Course delivery is over six 2½ hour instructor led sessions covering the material shown below. Each session includes a set of lecture content delivered in the virtual classroom, exercises worked as a team during the classroom sessions and a set homework exercise after each session.
Success Methods offer our virtual classroom training course for corporate clients who wish to train their team(s) of customer success professionals.
Our corporate courses run on demand and are arranged to meet the specific requirements of our customers.
“A brilliant course, very insightful and full of information covering key concepts, operations, measurement and governance. This course really pushes you to contribute at the highest level. All attendees enjoyed it and the level of discussion and debate was so valuable. Highly recommended if you’re new to Customer Success or want to find ways to improve yourself in your current role.”
“I found the course very thought provoking and while validating a lot of the work we’ve been doing, it’s also given me a lot of food for thought in terms of future plans. We really liked how interactive it was as well and I think it’s got all of us (from very different backgrounds) speaking the same language now!”
“Such a great course for any Customer Success professional! Ian starts by taking you through how to form your own Customer Success Framework and then follows this up with practical tools to bring it to life!”
“I recommend that you take this course to ensure you and your business have a true understanding of the role and benefits it delivers to customers.”
“The most valuable time I have spent this year! I walked away with so many learnings, and a clear path to implementing best practices in customer success. Ian took the time to understand the individual challenges everyone faced and provided frameworks and solutions to combat these. Whether you are building a CS function from scratch, managing a team or managing accounts as a CSM – this course will be invaluable!”
“I am extremely impressed and would recommend this course to anyone interested in employing Customer Success in their company or their role.”
