by Ian Robson | Aug 19, 2020 | Customer Success, Skills, Stakeholders |
What keeps us from effective relationships with the key stakeholders at our customers? That’s a question that sits at the heart of many customer facing roles including sales and customer success. Whenever we run training courses for customer success managers the...
by Ian Robson | May 28, 2020 | Skills |
Most of us have heard of the 10,000 hours rule, made famous by Malcolm Gladwell in his book Outliers. The 10,000 Hours Argument Malcolm proposes that 10,000 hours of deliberate practice are needed to become world-class in any field. Deliberate practice by the way?...