by Ian Robson | Aug 19, 2020 | Customer Success, Skills, Stakeholders |
What keeps us from effective relationships with the key stakeholders at our customers? That’s a question that sits at the heart of many customer facing roles including sales and customer success. Whenever we run training courses for customer success managers the...
by Ian Robson | Jul 2, 2020 | Customers, Mastery |
How often do you hear the word stakeholder? A lot? Not surprising, it’s been used in all sorts of ways and over the years has acquired many meanings. Fifty five according to Friedman and Miles in their book Stakeholders : Theory and Practice. The most commonly...
by Matt Rumins | Jun 4, 2020 | Decision Making |
In the first part of this blog we discussed the opportunity that exists to remove elements from your working life and consign it to Room 101. It is clear there is an opportunity, both for companies and for their employees. For example, companies have big decisions to...
by Ian Robson | May 28, 2020 | Skills |
Most of us have heard of the 10,000 hours rule, made famous by Malcolm Gladwell in his book Outliers. The 10,000 Hours Argument Malcolm proposes that 10,000 hours of deliberate practice are needed to become world-class in any field. Deliberate practice by the way?...
by Ian Robson and Matt Rumins | May 11, 2020 | Conversation |
Conversations are endemic in business. Most of us have several, perhaps dozens every day. Some as simple as a catch up over coffee, some as complex as a full day discussion to assess and respond to a newly presented challenge. In the middle are the regular workplace...
